About Passion IT Group

Empowering IT professionals worldwide with industry-leading training, certifications, and career development programs.

Meet Your IT Partner

Start with our philosophy toward IT service management. We believe that there is a better way to conduct IT training: a way not only to train and coach your team, but also to educate and mentor them. This approach recognizes that your ultimate goal is better organizational health. We call this "common sense" service management because we base our work as much on life principles as on IT principles. We don't settle for short-term thinking, and neither should you. That's why we use a proprietary learning model that aligns your IT service with your total business process. Simply put, we bring out your passion for learning when we bring our passion for IT.

Why settle for a consulting firm that treats you as a referral, instead of a friend? Why settle for training when your team can receive an education? Why settle for a consultant when you can work alongside your mentor? Other service management firms consider this radical thinking. To Passion IT, it's just common sense.

Passion IT Group
P ursuing the strategy for improvement through the business vision and goals
A nalyzing the data that is needed for improvement
S toring the findings to evaluate the integrity of the data and operational goals
S crutinizing the information and data for accuracy to create improvement
I llustrating the information gathered through trends and targets, gathering improvement requirements
O pening the doors by presenting the information and using the information gathered to create an action plan
N urturing the growth of IT by implementing improvement and enhancing awareness to the business
I nvestigating the overall health of the business and setting meaningful measurements
T alking about the findings to create a Continual Service Improvement (CSI) environment

PassionIT. Common sense solutions to service management.

Our Team

Meet the dedicated professionals who make it all happen

Scott Todd

Scott Todd

CEO

Scott Todd is the CEO of PassionIT Group. He is also an estate investor, entrepreneur, and educator. He helps business owners simplify the complex and...

Chris Ward

Chris Ward

Director of Training

Chris Ward is the Director of Training at PassionIT Group with over 25 years of experience as a trainer and instructor. His areas of expertise span IT...

Ben Cooper

Ben Cooper

Marketing Manager

Ben Cooper serves as Marketing Manager at PassionIT Group, where he drives brand awareness and lead generation for the company's IT certification trai...

Bryce Eason

IT

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Elaine Palamos

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Gab Cahiwat

Training Coordinator

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Expert Instructors

Learn from certified professionals with extensive real-world experience

Chris Ward

Chris Ward

Lead Instructor

Chris Ward has been a trainer and instructor for over 25 years, with expertise in IT service management, project management, governance, and risk. He ...

CERTIFICATIONS

ITIL 4 Master ITILv3 Expert PMP PMI-ACP +3
Denis Esslinger

Denis Esslinger

Senior ITIL Instructor

Denis Esslinger brings over 25 years of IT experience with proven success in both corporate and non-profit organizations. He is a certified ITIL Exper...

CERTIFICATIONS

ITIL Expert ITIL 4 Managing Professional Certified Service Manager
David Cheatham

David Cheatham

Senior ITIL & PMP Instructor

David Cheatham has over 25 years of IT program management experience in the military sector. He manages an ITSM team of consultants providing function...

CERTIFICATIONS

PMP ITIL SOA ITIL OSA ITIL Service Operation +1
Bill Muskopf

Bill Muskopf

Senior ITIL Instructor

Bill Muskopf has over 30 years of IT experience and is a certified ITIL Expert and ITIL 4 Managing Professional. He is accomplished in information gat...

CERTIFICATIONS

ITIL Expert ITIL 4 Managing Professional PMP Agile
Bill Lipiczky

Bill Lipiczky

Security & ITSM Instructor

Bill Lipiczky is an information security and ITIL professional with extensive experience as an IT consultant, author, and technical trainer. He specia...

CERTIFICATIONS

CISSP ITIL 4 Managing Professional ITIL Expert
Hillary Rosenfeld

Hillary Rosenfeld

ITIL 4 Instructor

Hillary Rosenfeld is an ITIL 4 Trainer at PassionIT Group specializing in IT service management and training across diverse industries. Her expertise ...

CERTIFICATIONS

ITIL 4 Master ITIL Expert
Daniel Lowrie

Daniel Lowrie

Cybersecurity Instructor

Daniel Lowrie is a cybersecurity subject matter expert with over a decade of experience spanning instructor roles, help-desk support, systems and netw...

CERTIFICATIONS

CompTIA A+ CompTIA Network+ CompTIA Linux+ CompTIA CySA+ +5
David Flemming

David Flemming

ITIL Instructor

David Flemming brings expertise in corporate communications and organizational change management to his role as an ITIL instructor at PassionIT Group....

CERTIFICATIONS

ITIL 4 Managing Professional ITIL Foundation
Leslie Landry

Leslie Landry

ITIL Expert Instructor

Leslie Landry brings over 16 years of experience in IT Service Management, specializing in aligning people, processes, and technology to drive organiz...

CERTIFICATIONS

ITIL Expert ITIL 4 Managing Professional PRINCE2 Practitioner
Edward Gray

Edward Gray

ITIL Instructor

Edward Gray is an accredited ITIL instructor at PassionIT Group with extensive experience in IT service management training and consulting. He deliver...

CERTIFICATIONS

ITIL 4 Managing Professional ITIL Foundation
Michelle Alex

Michelle Alex

ITIL Instructor

Michelle Alex is an accredited ITIL instructor at PassionIT Group, delivering certification training that combines theoretical knowledge with practica...

CERTIFICATIONS

ITIL 4 Managing Professional ITIL Foundation
Ryan Barras

Ryan Barras

PMP Instructor

Ryan Barras is a project management instructor at PassionIT Group specializing in PMP exam preparation and project management methodologies. He brings...

CERTIFICATIONS

PMP PMI-ACP
William Cook

William Cook

ITIL Instructor

William Cook is an accredited ITIL instructor at PassionIT Group with deep experience in IT service management training and implementation. He deliver...

CERTIFICATIONS

ITIL 4 Managing Professional ITIL Foundation

Want to Join Our Team?

We're always looking for talented instructors and staff who share our passion for education and professional development.

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