Hillary Rosenfeld

Hillary Rosenfeld is an ITIL 4 Trainer at PassionIT Group specializing in IT service management and training across diverse industries. Her expertise encompasses IT processes, ServiceNow platform management, and ITIL 4 framework implementation. Hillary empowers IT professionals with a service mindset, bridging best practices and technology to enhance organizational IT capabilities. She previously served as IT Service Management Advisor, Trainer, and Service Management Office Associate Director at Boston University. Hillary holds the ITIL 4 Master certification.