ITIL® 4 Specialist: Create, Deliver and Support
Advance your IT service management skills with ITIL® 4 Specialist: Create, Deliver & Support (CDS) training. Learn to improve service performance, quality, and continual improvement using proven ITIL 4 practices.
- Live, Instructor-led Virtual Class
- Official Exam Voucher Included
- Take2 Re-Sit Option Included
- Office Hours Support
ITIL® 4 Specialist: Create, Deliver and Support Overview
Training Key Features
- Live, Instructor-led Virtual Class
- Official Exam Voucher Included
- Take2 Re-Sit Option Included
- Office Hours Support
- Digital Course Materials
- Certificate of Completion
- Post-Training Support Until You Pass
Skills Covered
- Service Design & Delivery
- Service Performance & Quality Management
- Team & Workforce Management
- Value Stream & Workflow Optimization
- ITSM Practices Application
- Risk & Continual Improvement
ITIL Certification Pathway
Foundation
Practice Manager
Managing Professional
You are hereStrategic Leader
Master
Benefits
ITIL certification is a sought-after requirement for professionals who want to master IT service management - and the roles it unlocks pay well above the all-occupations median.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025) - national 10th percentile / median / 90th percentile annual wages
Training Options
Choose the format that fits how you learn.
On-Demand (Self-Paced)
Self-paced online learning
- Self-Paced On Demand Access
- Official Exam Voucher Included
- Take2 Re-Sit Option Included
- 6 Months Access to Materials
- Learn at Your Own Pace
- Digital Course Materials
- Email Support
Live Online
Live instructor-led training
- Live, Instructor-led Virtual Class
- Official Exam Voucher Included
- Take2 Re-Sit Option Included
- Office Hours Support
- Digital Course Materials
- Certificate of Completion
- Post-Training Support Until You Pass
Corporate / Group
Customized training for your organization
- Customized Training Content
- Flexible Scheduling
- On-site or Virtual Delivery
- Volume Discounts Available
- Dedicated Account Manager
- Post-Training Support
- Exam Vouchers for All Attendees
Exam Retake Voucher
Retaking this exam? Exam-only vouchers for previous candidates.
- Official PeopleCert exam voucher
- For exam retakes only
- Previous exam voucher number required at checkout
- 12 Month Expiration
Best For:
Previous candidates who need to re-sit this exam
Course Curriculum
Course Content
Synced from the PassionIT LMS01Getting Started
- Accessing Your PeopleCert Materials
- Accessing Your PassionIT Materials
02Episodes
- CDS 1 The Overview 24:24
- CDS 2 How to Plan and Build a Service Value Stream 18:12
- CDS 3 Cooperation vs Collaboration 24:27
- CDS 4 Team Culture and DIfferences 22:48
- CDS 5 Customer oriented Mind Set 15:28
- CDS 6 Employee Satisfaction Measurement 21:42
- CDS 7 Knowledge Check 22:26
- CDS 8 Undesrtand How to Use Shift Left Approach 20:15
- CDS 9 Plan and Manage Resources in the Service Value Stream 28:49
- CDS 10 Results Based Measuring and Reporting 26:32
- CDS 11 The Culture of Continual Improvement 13:55
- CDS 12 Knowledge Check 13:57
- CDS 13 Use of Information and Technology Across the Service Value System 27:22
- CDS 14 Reporting and Advance Analytics 15:50
- CDS 15 Collaboration and Workflow 13:14
- CDS 16 Robotic Process Automation faststart 20:17
- CDS 17 Artificial Intelligence faststart 25:55
- CDS 18 Machine Learning faststart 18:12
- CDS 19 Continuous Integration and Delivery 29:04
- CDS 20 Knowledge Check 25:19
- CDS 21 ITIL Practices & Their Contribution to CDS Across the Value Stream & SVS reupload 20:07
- CDS 21 ITIL Practices & Their Contribution to CDS Across the Value Stream & SVS 20:07
- CDS 22 Value Stream 24:47
- CDS 23 Analyzing Value Stream 15:04
- CDS 24 Value Stream for Development of a New Service 33:44
- CDS 25 Role of ITIL Practices in Designing New Service Value Stream 19:01
- CDS 26 Knowledge Check 15:43
- CDS 27 Value Stream for Restoration of a Live Service 27:54
- CDS 28 Role of Important ITIL Practices in Restoring the Service Value Stream 19:16
- CDS 29 Knowledge Check 15:56
- CDS 30 How to Prioritize and Manage Work 30:32
- CDS 31 Swarming 27:16
- CDS 32 Use and Value of Buy Vs Build Consideration 30:58
- CDS 33 Knowledge Check 14:36
- CDS 34 Use and Value of Sourcing Models & Options 21:36
- CDS 35 Use and Value of SIAM 24:09
- CDS 36 Exam Overview 12:52
03Wrap Up
- Course Feedback
What Our Students Say
Real reviews from real students.
Frequently Asked Questions
Prerequisites
To be eligible to take this ITIL Specialist training, applicants should have:
- Passed the ITIL® Foundation Certificate in IT Service Management, OR
- ITIL® 4 Managing Professional Transition Certificate
Exam Format
How Your Learning Experience Works?
2. Self-Paced Study: Progress through the materials at your convenience 3. Comprehensive Preparation: Review course materials and take practice exams 4. Certification: Schedule your exam using the included voucher when you're ready 5. Career Advancement: Add your certification to your resume and LinkedIn profile
How Soon Can I Take The Exam After Enrolling?
What is The Take2 Option?
How Long Do I Have Access to The Course Materials?
What to Expect From Our Live Virtual Training
- Live presentations by our ITIL Experts, shared documents, and collaborative tools
- Proven frameworks and immediately applicable takeaways
- Casual networking with peers in breakout groups-
- Ample breaks and opportunities to ask questions
- Limited class size to ensure access to faculty
- It has the same quality and rigor as our in-person courses
