ITIL Certification

ITIL® 4 Specialist: Create, Deliver and Support

Advance your IT service management expertise with the ITIL® 4 Specialist: Create, Deliver & Support (CDS) certification. This ITIL 4 CDS training course equips you with the knowledge and practical skills to create, deliver, and support IT-enabled services while improving service performance, service quality, and continual improvement practices. Learn proven ITSM methods, frameworks, and tools aligned with the ITIL 4 best practice framework.

3 Days
ITIL® 4 Specialist: Create, Deliver and Support
PeopleCert Gold Partner View Training Options Contact Us
ITIL® 4 Specialist: Create, Deliver and Support
10,000+
Students Trained
98%
Pass Rate
4.9/5
Average Rating

What You'll Learn

Master the essential concepts and skills covered in this course

Key Concepts

  • Service Design and Development
  • Service Delivery
  • Service Support
  • Service Performance Metrics
  • Service Automation and Technology
  • Culture and Collaboration
  • Continuous Improvement
  • Customer and User Experience
  • ITIL 4 Principles

Skills You'll Gain

  • Service Design & Delivery
  • Service Performance & Quality Management
  • Team & Workforce Management
  • Value Stream & Workflow Optimization
  • ITSM Practices Application
  • Risk & Continual Improvement

Why Choose Passion IT Group?

We're committed to your success with industry-leading training, expert instructors, and comprehensive support.

Expert Instructors

Learn from certified experts with 15+ years of real-world experience in IT service management.

Exam Included

Your official exam voucher is included in all training options. No hidden fees or surprise costs.

98% Pass Guarantee*

We're confident in our training quality. If you don't pass, we'll help you retake until you do.

Ongoing Support

Get post-training support until you pass. Email your instructor, access our community, and retake free if needed.

Trusted By

We're proud to have trained professionals from some of the world's most prestigious organizations

Boston University
City of Doral
Gerdau
Joint Communications Support Element
Kaiser Permanente
Louisiana State University
Oklahoma State University
PG&E
Phoenix Suns
Player 15 Suns Group
Red Hat
U.S. Air Force
Boston University
City of Doral
Gerdau
Joint Communications Support Element
Kaiser Permanente
Louisiana State University
Oklahoma State University
PG&E
Phoenix Suns
Player 15 Suns Group
Red Hat
U.S. Air Force

Course Curriculum

Comprehensive, structured learning path designed by industry experts

1

Course Curriculum

38 lessons
  • 1 Accessing Your PeopleCert Materials
  • 2 Accessing Your PassionIT Materials
  • 3 Lesson 1: The Overview
  • 4 Lesson 2: How to Plan and Build a Service Value Stream
  • 5 Lesson 3: Cooperation vs Collaboration
  • 6 Lesson 4: Team Culture and DIfferences
  • 7 Lesson 5: Customer-oriented Mind Set
  • 8 Lesson 6: Employee Satisfaction Measurement
  • 9 Lesson 7: Knowledge Check
  • 10 Lesson 8: Undesrtand How to Use Shift Left Approach

+ 28 more lessons...

Ready to master ITIL® 4 Specialist: Create, Deliver and Support?

Enroll Now

Compare Learning Options

Choose the learning format that best fits your schedule and learning style

On Demand Bundle

Self-paced online learning

$899
  • Self-Paced On Demand Access
  • Official Exam Voucher Included
  • Take2 Re-Sit Option Included
  • 6 Months Access to Materials
  • Learn at Your Own Pace
  • Digital Course Materials
  • Email Support

Best For:

Flexibility, self-paced learning, and busy schedules

Virtual Classroom

Live instructor-led training

$1,995
  • Live, Instructor-led Virtual Class
  • Official Exam Voucher Included
  • Take2 Re-Sit Option Included
  • Office Hours Support
  • Digital Course Materials
  • Certificate of Completion
  • Post-Training Support Until You Pass
View Classes

Best For:

Structured learning, real-time interaction, and immediate feedback

Private Group Training

Customized training for your organization

Contact Us
  • Customized Training Content
  • Flexible Scheduling
  • On-site or Virtual Delivery
  • Volume Discounts Available
  • Dedicated Account Manager
  • Post-Training Support
  • Exam Vouchers for All Attendees
Contact Us

Best For:

Organizations training multiple team members with customized curriculum

Need help choosing? Our team can help you select the best option for your needs.

Contact Our Team

What Our Clients Say

Real reviews from real students

e-learning reputation management by Endorsal

Frequently Asked Questions

Prerequisites

To be eligible to take this ITIL Specialist training, applicants should have:

  • - Passed the ITIL® Foundation Certificate in IT Service Management, OR

  • - ITIL® 4 Managing Professional Transition Certificate

Exam Format

Format: Multiple Choice

Rules: Closed-book exam

Duration: 90 minutes

Content: 40 questions (40 marks)

Passing Score: 28/40 (70%)

How Your Learning Experience Works?

1. Instant Access: Begin learning immediately after enrollment
2. Self-Paced Study: Progress through the materials at your convenience

3. Comprehensive Preparation: Review course materials and take practice exams

4. Certification: Schedule your exam using the included voucher when you're ready

5. Career Advancement: Add your certification to your resume and LinkedIn profile

How Soon Can I Take The Exam After Enrolling?

You can schedule your exam as soon as you feel prepared. Most students take 3-4 weeks to study before attempting the exam, but your exam voucher is valid for 12 months.

What is The Take2 Option?

Take2 provides you with a second exam attempt if needed. When you add this option at checkout, you're automatically enrolled in our Guaranteed to Pass Program, giving you complete peace of mind.

How Long Do I Have Access to The Course Materials?

Your enrollment includes 6 months of access to the course videos and materials, sufficient time for most students to prepare for and pass the exam.

What to Expect From Our Live Virtual Training

- Immersive topic exploration

- Live presentations by our ITIL Experts, shared documents, and collaborative tools

- Proven frameworks and immediately applicable takeaways

- Casual networking with peers in breakout groups-

- Ample breaks and opportunities to ask questions

- Limited class size to ensure access to faculty

- It has the same quality and rigor as our in-person courses

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