ITIL Certification

ITIL® 4 Strategist: Direct, Plan and Improve

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Course helps professionals develop the expertise to build a high-performing IT organization that delivers measurable strategic value. This ITIL 4 DPI training provides practical tools to direct and plan improvements, integrate Agile and Lean methodologies, optimize IT workflows, and manage organizational change effectively. Learn how to align IT strategy with business goals, improve service management practices, and create a culture of continuous improvement across your organization.

3 Days

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ITIL® 4 Strategist: Direct, Plan and Improve

10,000+

Students Trained

98%

Pass Rate

4.9/5

Average Rating

What You'll Learn

Master the essential concepts and skills covered in this course

Key Concepts

Governance and Compliance
Organization Change Management
Service Performance Metrics
Continual Improvement
Risk Management
Value Stream Mapping
Communication and Collaboration
Planning

Skills You'll Gain

Operating Model
Workflow Optimization
Risk Management in DPI
Governance Compliance Management
Strategy Tactics Operations
Value Stream Mapping

Why Choose Passion IT Group?

We're committed to your success with industry-leading training, expert instructors, and comprehensive support.

Expert Instructors

Learn from certified experts with 15+ years of real-world experience in IT service management.

Exam Included

Your official exam voucher is included in all training options. No hidden fees or surprise costs.

98% Pass Guarantee*

We're confident in our training quality. If you don't pass, we'll help you retake until you do.

Ongoing Support

Get post-training support until you pass. Email your instructor, access our community, and retake free if needed.

Course Curriculum

Comprehensive, structured learning path designed by industry experts

Course Curriculum

38 lessons

1 Accessing Your PeopleCert Materials
2 Accessing Your PassionIT Materials
3 Lesson 1: Direct, Plan, and Improve v1.2
4 Lesson 2: Key Terms - Models and Methods
5 Lesson 3: Key Concepts and Their Differences
6 Lesson 4: Concepts of Value, Outcomes, Costs and Risks and Their Relationships to Direction, Planning and Improvement
7 Lesson 5: Scope of Control and Cascading Goals
8 Lesson 6: Effective Policies, Controls, and Guidelines
9 Lesson 7: Unit 3 - The Role of Governance, Risk and Compliance (GRC)
10 Lesson 8: Impact of Governance in Direct, Plan and Improve

+ 28 more lessons...

Ready to master ITIL® 4 Strategist: Direct, Plan and Improve?

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Compare Learning Options

Choose the learning format that best fits your schedule and learning style

On Demand Bundle

Self-paced online learning

$899

30-day ITProTV ITIL® DPI Access
Self-Paced On Demand Access
Official Exam Voucher Included
Take2 Re-Sit Option Included
6 Months Access to Materials
Learn at Your Own Pace
Digital Course Materials

Best For:

Flexibility, self-paced learning, and busy schedules

Virtual Classroom

Live instructor-led training

$1,995

Live, Instructor-led Virtual Class
Official Exam Voucher Included
Take2 Re-Sit Option Included
Office Hours Support
Digital Course Materials
Certificate of Completion
Post-Training Support Until You Pass

View Classes

Best For:

Structured learning, real-time interaction, and immediate feedback

Private Group Training

Customized training for your organization

Customized Training Content
Flexible Scheduling
On-site or Virtual Delivery
Volume Discounts Available
Dedicated Account Manager
Post-Training Support
Exam Vouchers for All Attendees

Best For:

Organizations training multiple team members with customized curriculum

Need help choosing? Our team can help you select the best option for your needs.

Contact Our Team

What Our Clients Say

Real reviews from real students

Frequently Asked Questions

Prerequisites

To be eligible to take this, applicants should have:

- ITIL® Foundation Certificate in IT Service Management OR ITIL® 4 Managing Professional Transition Certificate
- Training through an Accredited Training Organization

Exam Format

Format: Multiple Choice

Rules: Closed-book exam

Duration: 90 minutes

Content: 40 questions (40 marks)

Passing Score: 28/40 (70%)

Who Should Take the ITIL® 4 Strategist: Direct, Plan and Improve (DPI) course?

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) course is designed for IT leaders and managers at all levels who are working toward the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designation, as well as those responsible for defining and driving IT strategy and direction. It is also well-suited for professionals advancing their careers in IT service management, including ITSM managers and practitioners overseeing IT-enabled products and services, individuals accountable for end-to-end service delivery, and existing ITIL certificate holders looking to broaden and deepen their expertise.

How Your Learning Experience Works?

1. Instant Access: Begin learning immediately after enrollment

2.Self-Paced Study: Progress through the materials at your convenience

3. Comprehensive Preparation: Review course materials and take practice exams

4. Certification: Schedule your exam using the included voucher when you're ready

5. Career Advancement: Add your certification to your resume and LinkedIn profile

What to Expect in Our Virtual Classes

Our online training feels just like being in a classroom. You’ll forget you’re learning remotely!

- Interactive sessions with live presentations from ITIL experts
- Small class sizes so you get personal attention
- Practical examples you can use at work right away
- Network with other IT professionals in breakout groups
- Regular breaks to keep you focused and engaged
- Plenty of time for questions and discussion
- It has the same quality and rigor as our in-person courses

How Soon Can I Take The Exam After Enrolling?

You can schedule your exam as soon as you feel prepared. Most students take 3-4 weeks to study before attempting the exam, but your exam voucher is valid for 12 months.

What is The Take2 Option?

Take2 provides you with a second exam attempt if needed. When you add this option at checkout, you're automatically enrolled in our Guaranteed to Pass Program, giving you complete peace of mind.

ITIL® 4 Strategist: Direct, Plan and Improve

What You'll Learn

Key Concepts

Skills You'll Gain

Why Choose Passion IT Group?

Expert Instructors

Exam Included

98% Pass Guarantee*

Ongoing Support

Trusted By

Course Curriculum

Course Curriculum

Compare Learning Options

On Demand Bundle

Virtual Classroom

Private Group Training

What Our Clients Say

Frequently Asked Questions

Prerequisites

Exam Format

Who Should Take the ITIL® 4 Strategist: Direct, Plan and Improve (DPI) course?

How Your Learning Experience Works?

What to Expect in Our Virtual Classes

How Soon Can I Take The Exam After Enrolling?

What is The Take2 Option?

Related Courses

ITIL® 4 Specialist: Create, Deliver and Support

ITIL® 4 Specialist: Drive Stakeholder Value

ITIL® 4 Specialist: High-Velocity IT

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