ITIL® 4 Strategist: Direct, Plan and Improve
Direct, plan, and drive meaningful improvement with Agile and Lean best practices.
- Live, Instructor-led Virtual Class
- Official Exam Voucher Included
- Take2 Re-Sit Option Included
- Office Hours Support
Accredited by 
ITIL® 4 Strategist: Direct, Plan and Improve Overview
ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Course helps professionals develop the expertise to build a high-performing IT organization that delivers measurable strategic value. This ITIL 4 DPI training provides practical tools to direct and plan improvements, integrate Agile and Lean methodologies, optimize IT workflows, and manage organizational change effectively. Learn how to align IT strategy with business goals, improve service management practices, and create a culture of continuous improvement across your organization.
Training Key Features
- Live, Instructor-led Virtual Class
- Official Exam Voucher Included
- Take2 Re-Sit Option Included
- Office Hours Support
- Digital Course Materials
- Certificate of Completion
- Post-Training Support Until You Pass
Skills Covered
- Operating Model
- Workflow Optimization
- Risk Management in DPI
- Governance Compliance Management
- Strategy Tactics Operations
- Value Stream Mapping
ITIL Certification Pathway
Foundation
Practice Manager
Managing Professional
Strategic Leader
You are hereMaster
Benefits
ITIL certification is a sought-after requirement for professionals who want to master IT service management - and the roles it unlocks pay well above the all-occupations median.
Designation
Annual Salary
Systems / ITSM Analyst
$67,340
$105,850
$167,710
MinAverageMax
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025) - national 10th percentile / median / 90th percentile annual wages
Training Options
Choose the format that fits how you learn.
Preferred
On-Demand (Self-Paced)
Self-paced online learning
$890
- 30-day ITProTV ITIL® DPI Access
- Self-Paced On Demand Access
- Official Exam Voucher Included
- Take2 Re-Sit Option Included
- 6 Months Access to Materials
- Learn at Your Own Pace
- Digital Course Materials
- Email Support
Live Online
Live instructor-led training
$1,795
- Live, Instructor-led Virtual Class
- Official Exam Voucher Included
- Take2 Re-Sit Option Included
- Office Hours Support
- Digital Course Materials
- Certificate of Completion
- Post-Training Support Until You Pass
Corporate / Group
Customized training for your organization
Contact Us
- Customized Training Content
- Flexible Scheduling
- On-site or Virtual Delivery
- Volume Discounts Available
- Dedicated Account Manager
- Post-Training Support
- Exam Vouchers for All Attendees
Exam Retake Voucher
Retaking this exam? Exam-only vouchers for previous candidates.
$514
- Official PeopleCert exam voucher
- For exam retakes only
- Previous exam voucher number required at checkout
- 12 Month Expiration
Best For:
Previous candidates who need to re-sit this exam
Course Curriculum
Course Content
Synced from the PassionIT LMS01Getting Started
- Accessing Your PeopleCert Materials
- Accessing Your PassionIT Materials
02Episodes
- DPI EP 1 Direct, Plan, and Improve v1.2 22:35
- DPI EP 2 Key Terms Models and Methods 23:09
- DPI EP 3 Key Concepts and Their Differences 27:55
- DPI EP 4 Concepts of Value, Outcomes, Costs and Risks and Their Relationships to Direction, Planning and Imnprovement 18:20
- DPI EP 5 Scope of Control and Cascading Goals 22:29
- DPI EP 6 Effective Policies, Controls, and Guidelines 28:39
- DPI EP 7 Unit 3 The Role of Governance, Risk, and Compliance (GRC) 22:39
- DPI EP 8 Impact of Governance in Direct, Plan, and Improve 15:17
- DPI EP 9 Unit 4 How to use the Key Principles and Methods of Continual Improvement 16:12
- DPI EP 10 How to Identify Assessment Objectives, Outputs, Requirements and Criteria 17:33
- DPI EP 11 How to Select An Appropriate Assessment Method For A Particular Situation 17:37
- DPI EP 12 How to Define and Prioritize Desired Outcomes of an Improvement 18:48
- DPI EP 13 How to Build, Justify and Advocate for a Business Case. 18:23
- DPI EP 14 Know How to Conduct Improvement Reviews and Analysis of Lessons Learned 27:17
- DPI EP 15 How to Embed Continual Improvement at All Levels of the SVS 20:09
- DPI EP 16 Unit 5 Principles and Methods of Communication and Organizational Change Management for DPI 17:31
- DPI EP 17 Organizational Change Management in DPI 15:06
- DPI EP 19 Defining a Stakeholder Communication Plan 14:49
- DPI EP 20 Communication Principles for DPI 18:51
- DPI EP 21 Communication Principles for DPI Part 2 22:47
- DPI EP 22 Establishing Effective Interfaces Across the Value Chain 22:32
- DPI EP 23 Scope of Control And Cascading Goals 14:57
- DPI EP 24 Role of Measurement in DPI 12:38
- DPI EP 25 Success Factors and KPIs 22:56
- DPI EP 26 Unit 7 How to Direct, Plan, and Improve Value Streams and Practices 19:34
- DPI EP 27 Select and Use the Appropriate Methods and Techniques to Direct, Plan, and Improve Value Streams and Practices 16:54
- DPI EP 28 Value Streams and the Service Value System (SVS) 6:30
- DPI EP 29 Roles in an Organization (FINAL) 17:44
- DPI EP 30 Service Ownership 17:41
- DPI EP 31 Skills and Culture for ITSM and DPI 13:27
- DPI EP 32 Interfaces Partners and Suppliers 14:40
- DPI EP 33 Service Integration and Management 9:21
- DPI EP 34 Technology Dimension and Interfaces 18:41
- DPI EP 35 Information Dimension and Interfaces 12:29
- DPI EP 36 Applying the Four Dimensions 24:39
- DPI Intro 1:39
- DPI Invite 0:23
- DPI EP 18 Key Principles and Methods of Communication and OCM 19:05
- Why Strategic Follow Ups Win Clients for Life 0:59
03Wrap Up
- Course Feedback
What Our Students Say
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Frequently Asked Questions
Prerequisites
To be eligible to take this, applicants should have:
- ITIL® Foundation Certificate in IT Service Management OR ITIL® 4 Managing Professional Transition Certificate
- Training through an Accredited Training Organization
Exam Format
Format: Multiple Choice
Rules: Closed-book examDuration: 90 minutesContent: 40 questions (40 marks)Passing Score: 28/40 (70%)Who Should Take the ITIL® 4 Strategist: Direct, Plan and Improve (DPI) course?
The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) course is designed for IT leaders and managers at all levels who are working toward the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designation, as well as those responsible for defining and driving IT strategy and direction. It is also well-suited for professionals advancing their careers in IT service management, including ITSM managers and practitioners overseeing IT-enabled products and services, individuals accountable for end-to-end service delivery, and existing ITIL certificate holders looking to broaden and deepen their expertise.
How Your Learning Experience Works?
1. Instant Access: Begin learning immediately after enrollment2.Self-Paced Study: Progress through the materials at your convenience3. Comprehensive Preparation: Review course materials and take practice exams4. Certification: Schedule your exam using the included voucher when you're ready5. Career Advancement: Add your certification to your resume and LinkedIn profile
What to Expect in Our Virtual Classes
- - Interactive sessions with live presentations from ITIL experts
- - Small class sizes so you get personal attention
- - Practical examples you can use at work right away
- - Network with other IT professionals in breakout groups
- - Regular breaks to keep you focused and engaged
- - Plenty of time for questions and discussion
- - It has the same quality and rigor as our in-person courses
Our online training feels just like being in a classroom. You’ll forget you’re learning remotely!
How Soon Can I Take The Exam After Enrolling?
You can schedule your exam as soon as you feel prepared. Most students take 3-4 weeks to study before attempting the exam, but your exam voucher is valid for 12 months.
What is The Take2 Option?
Take2 provides you with a second exam attempt if needed. When you add this option at checkout, you're automatically enrolled in our Guaranteed to Pass Program, giving you complete peace of mind.
