ITIL® 4 Foundation

ITIL® 4 Foundation

Get started with IT service management through our accredited ITIL 4 Foundation course. In just two days, you'll master the ITIL 4 framework, service value system, guiding principles, and key management practices - preparing you for certification and a successful ITSM career.

  • Live, Instructor-led Virtual Class
  • Official Exam Voucher Included
  • Take2 Re-Sit Option Included
  • Office Hours Support
View Training Options Talk to an Advisor
Accredited by
PeopleCert Gold Partner

ITIL® 4 Foundation Overview

The ITIL® 4 Foundation course is your entry point into the world of IT service management. Join from anywhere with an internet connection. Learn directly from certified ITIL experts who bring real-world experience to every session. Get your questions answered in real time and gain insights from professionals who live and breathe ITIL and ITSM every day. 98% Pass Guarantee, 2 Full Mock Exams, Official Exam Voucher, E-book & Take2 Re-sit Included.

Training Key Features

  • Live, Instructor-led Virtual Class
  • Official Exam Voucher Included
  • Take2 Re-Sit Option Included
  • Office Hours Support
  • Digital Course Materials
  • Certificate of Completion
  • Post-Training Support Until You Pass

Skills Covered

  • Service Operation
  • Problem Management
  • Digital Transformation

ITIL Certification Pathway

Foundation

You are here

Practice Manager

Managing Professional

Strategic Leader

Master

Benefits

ITIL certification is a sought-after requirement for professionals who want to master IT service management - and the roles it unlocks pay well above the all-occupations median.

Designation
Annual Salary
IT Support Specialist
$40,980
$61,860
$100,540
MinAverageMax

Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025) - national 10th percentile / median / 90th percentile annual wages

Training Options

Choose the format that fits how you learn.

Exam Voucher Only

Official exam voucher for Foundation level exams only

$499
  • Official Certification Exam Voucher
  • 12 Month Expiration
  • Take2 Re-Sit Option Available
  • Only valid for Foundation level exams
Preferred

On-Demand (Self-Paced)

Self-paced online learning

$595
  • Self-Paced On Demand Access
  • Official Exam Voucher Included
  • 6 Months Access to Materials
  • Learn at Your Own Pace
  • Digital Course Materials
  • Email Support

Live Online

Live instructor-led training

$995
  • Live, Instructor-led Virtual Class
  • Official Exam Voucher Included
  • Take2 Re-Sit Option Included
  • Office Hours Support
  • Digital Course Materials
  • Certificate of Completion
  • Post-Training Support Until You Pass

Corporate / Group

Customized training for your organization

Contact Us
  • Customized Training Content
  • Flexible Scheduling
  • On-site or Virtual Delivery
  • Volume Discounts Available
  • Dedicated Account Manager
  • Post-Training Support
  • Exam Vouchers for All Attendees
Talk to Sales

Course Curriculum

Course Content

Synced from the PassionIT LMS
01Getting Started
  • Accessing Your PeopleCert Materials
  • Accessing Your PassionIT Materials
02Episodes
  • ITIL®4 Ep. 20 Supplier Management 23:42
  • ITIL®4 Ep. 1 Foundation 16:13
  • ITIL®4 Ep. 2 What To Expect 13:37
  • ITIL®4 Ep. 3 Changes in ITIL® 7:10
  • ITIL®4 Ep. 4 What is a Service 17:48
  • ITIL®4 Ep. 5 Roles 14:57
  • ITIL®4 Ep. 6 Value 26:49
  • ITIL®4 Ep. 7 Relationships 22:05
  • ITIL®4 Ep. 8 Guiding Principals 9:06
  • ITIL®4 Ep. 9 Focus On Value 13:31
  • ITIL®4 Ep. 10 Start Where You Are 13:07
  • ITIL®4 Ep. 11 Progress Iteratively with Feedback 13:05
  • ITIL®4 Ep. 12 Collaborate and Promote Visibility 19:19
  • ITIL®4 Ep. 13 Think and Work Holistically 20:39
  • ITIL®4 Ep. 14 Optimize and Automate 14:08
  • ITIL®4 Ep. 15 Four Dimensions 23:58
  • ITIL®4 Ep. 16 SVS 24:33
  • ITIL®4 Ep. 17 SVC 27:19
  • ITIL®4 Ep. 18 Management Practices 13:04
  • ITIL®4 Ep. 19 Information Security Management 22:04
  • ITIL®4 Ep. 21 Asset Management 18:10
  • ITIL®4 Ep. 22 Release Management 19:09
  • ITIL®4 Ep. 23 Continual Improvement 24:59
  • ITIL®4 Ep. 24 Change Enablement 18:29
  • ITIL®4 Ep. 25 Incident Management 22:26
  • ITIL®4 Ep. 26 Problem Management 20:47
  • ITIL®4 Ep. 27 Service Request Management 19:35
  • ITIL®4 Ep. 28 Service Desk 17:44
  • ITIL®4 Ep. 29 Service Level Management 21:45
03Wrap Up
  • Course Feedback
Request a Callback Call us on (919) 629-8292

What Our Students Say

Real reviews from real students.

e-learning reputation management by Endorsal

Frequently Asked Questions

Who Should Take ITIL® 4 Foundation Certification Training?
Anyone in IT can benefit from ITIL® Foundation (Version 5) Training. No prerequisites needed!

This course is perfect for:

    1. - IT Support Staff and Help Desk Professionals

    2. - System Administrators and Network Engineers

    3. - Project and Program Managers

    4. - Business Analysts and Service Delivery Managers

    5. - Anyone Wanting to Improve IT Service Delivery

Prerequisites
None. Familiarity with IT terminology and IT-related work experience is highly recommended, as is ITIL® 4 Foundation training.
What if I Don’t Pass The Exam?
Don’t worry! Your class is covered by our Guaranteed to Pass™ program. You can get PeopleCert’s Take2 exam retake option, plus you can attend a second class for free or access our on-demand version of the training. Need extra help? Schedule a one-on-one call with our ITIL trainers who will guide you through any challenging concepts. We’re fully committed to your certification success.
What to Expect in Our Virtual Classes
Our online training feels just like being in a classroom. You’ll forget you’re learning remotely!- Interactive sessions with live presentations from ITIL experts- Small class sizes so you get personal attention- Practical examples you can use at work right away- Network with other IT professionals in breakout groups- Regular breaks to keep you focused and engaged- Plenty of time for questions and discussion
Do I Need Special Technology?
Just a computer with internet access. Our virtual classroom works on most devices. A webcam helps but isn’t required.
Will I Get a Physical Book?
The course includes digital materials (PDFs) as standard. Want printed materials? We can provide them for a small additional fee. Shipping within the US is free.

Related Programs

ITIL® Foundation Bridge (Version 5)
ITIL

ITIL® Foundation Bridge (Version 5)

$299 Learn More
ITIL® 4 Specialist: Create, Deliver and Support
ITIL

ITIL® 4 Specialist: Create, Deliver and Support

$890 Learn More
ITIL® 4 Strategist: Direct, Plan and Improve
ITIL

ITIL® 4 Strategist: Direct, Plan and Improve

$890 Learn More
ITIL® 4 Specialist: Monitor, Support, Fulfil
ITIL

ITIL® 4 Specialist: Monitor, Support, Fulfil

$890 Learn More
ITIL® 4 Specialist: High-Velocity IT
ITIL

ITIL® 4 Specialist: High-Velocity IT

$890 Learn More