ITIL® 4 Practitioner: Monitoring and Event Management
The ITIL® 4 Practitioner: Monitoring and Event Management course equips you with the skills to proactively monitor services and respond effectively to events. In this focused one-day training, you’ll learn how to detect issues early, define event categories, implement escalation procedures, and improve service availability using key metrics and the ITIL® Maturity Model.
- Live, Instructor-led Virtual Class
- Official Exam Voucher Included
- Take2 Re-Sit Option Included
- Office Hours Support
ITIL® 4 Practitioner: Monitoring and Event Management Overview
Training Key Features
- Live, Instructor-led Virtual Class
- Official Exam Voucher Included
- Take2 Re-Sit Option Included
- Office Hours Support
- Digital Course Materials
- Certificate of Completion
- Post-Training Support Until You Pass
Skills Covered
- Proactive Service Monitoring
- Event Identification & Classification
- Incident Prevention & Early Detection
- Process Design & Integration
- Metrics & Performance Measurement
- Escalation & Response Procedures
- Use of Tools & Automation
- Capability & Maturity Assessment
- Cross-Practice Collaboration
ITIL Certification Pathway
Foundation
Practice Manager
You are hereManaging Professional
Strategic Leader
Master
Benefits
ITIL certification is a sought-after requirement for professionals who want to master IT service management - and the roles it unlocks pay well above the all-occupations median.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025) - national 10th percentile / median / 90th percentile annual wages
Training Options
Choose the format that fits how you learn.
On-Demand (Self-Paced)
Self-paced online learning
- Self-Paced On Demand Access
- Official Exam Voucher Included
- Take2 Re-Sit Option Included
- 6 Months Access to Materials
- Learn at Your Own Pace
- Digital Course Materials
- Email Support
Live Online
Live instructor-led training
- Live, Instructor-led Virtual Class
- Official Exam Voucher Included
- Take2 Re-Sit Option Included
- Office Hours Support
- Digital Course Materials
- Certificate of Completion
- Post-Training Support Until You Pass
Corporate / Group
Customized training for your organization
- Customized Training Content
- Flexible Scheduling
- On-site or Virtual Delivery
- Volume Discounts Available
- Dedicated Account Manager
- Post-Training Support
- Exam Vouchers for All Attendees
Exam Retake Voucher
Retaking this exam? Exam-only vouchers for previous candidates.
- Official PeopleCert exam voucher
- For exam retakes only
- Previous exam voucher number required at checkout
- 12 Month Expiration
Best For:
Previous candidates who need to re-sit this exam
Course Curriculum
Course Content
Synced from the PassionIT LMS01Getting Started
- Accessing Your PeopleCert Materials
- Accessing Your PassionIT Materials
02Wrap Up
- Course Feedback
What Our Students Say
Real reviews from real students.
Frequently Asked Questions
Prerequisites
- ITIL® Foundation Certificate in IT Service Management OR ITIL® 4 Managing Professional Transition Certificate
- Training through an Accredited Training Organization
Exam Format
Format: Multiple Choice
Rules: Closed-book examDuration: 30 minutesContent: 20 questions (20 marks)Passing Score: 13/20 (65%)Who Should Take the ITIL® 4 Practitioner: Monitoring and Event Management course?
How does this course fit into the ITIL® Certification path?
How Your Learning Experience Works?
What to Expect in Our Virtual Classes
- - Interactive sessions with live presentations from ITIL experts
- - Small class sizes so you get personal attention
- - Practical examples you can use at work right away
- - Network with other IT professionals in breakout groups
- - Regular breaks to keep you focused and engaged
- - Plenty of time for questions and discussion
- - It has the same quality and rigor as our in-person courses
Our online training feels just like being in a classroom. You’ll forget you’re learning remotely!
What is The Take2 Option?
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