ITIL Certification

ITIL® 4 Practitioner: Service Request Management

ITIL® 4 Practitioner: Service Request Management helps you confidently manage user service requests while maintaining agreed service quality. In this one-day course, you’ll learn how to design effective request workflows, streamline fulfillment processes, improve the user experience, and measure performance using key metrics and the ITIL® Maturity Model. This certification is part of the ITIL® 4 Practice Manager pathway, supporting your progression within the ITIL® framework.

1 Day

ITIL 4 Practitioner: Service Request Management

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ITIL® 4 Practitioner: Service Request Management

10,000+

Students Trained

98%

Pass Rate

4.9/5

Average Rating

What You'll Learn

Master the essential concepts and skills covered in this course

Key Concepts

Purpose of the Service Request Management Practice
Service Request Models & Workflows
Integration Within the ITIL® 4 Service Value System
Roles & Responsibilities
Practice Success Factors (PSFs)
Metrics & Performance Measurement
ITIL® Maturity Model & Capability Development

Skills You'll Gain

Service Request Workflow Design
Efficient Request Handling
User Experience Enhancement
Performance Measurement
Cross-Practice Collaboration
Continual Improvement Capability

Why Choose Passion IT Group?

We're committed to your success with industry-leading training, expert instructors, and comprehensive support.

Expert Instructors

Learn from certified experts with 15+ years of real-world experience in IT service management.

Exam Included

Your official exam voucher is included in all training options. No hidden fees or surprise costs.

98% Pass Guarantee*

We're confident in our training quality. If you don't pass, we'll help you retake until you do.

Ongoing Support

Get post-training support until you pass. Email your instructor, access our community, and retake free if needed.

Trusted By

We're proud to have trained professionals from some of the world's most prestigious organizations

Course Curriculum

Comprehensive, structured learning path designed by industry experts

Course Curriculum

17 lessons

1 Accessing Your PeopleCert Materials
2 Accessing Your PassionIT Materials
3 Lesson 1: Expectations
4 Lesson 2: What You Will Learn
5 Lesson 3: Processes and Value Streams
6 Lesson 42: Service-Request-Management-Intro-Purpose
7 Lesson 43: Service-Request-Management-Concepts
8 Lesson 44: Service-Request-Management-Practice-Success-Factors
9 Lesson 45: Service-Request-Management-in-Four-Dimensions-Value-Streas-and-Processes
10 Lesson 46: Service-Request-Management-in-Four-Dimensions-Organizations-and-People

+ 7 more lessons...

Ready to master ITIL® 4 Practitioner: Service Request Management?

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Compare Learning Options

Choose the learning format that best fits your schedule and learning style

On Demand Bundle

Self-paced online learning

$899

Self-Paced On Demand Access
Official Exam Voucher Included
Take2 Re-Sit Option Included
6 Months Access to Materials
Learn at Your Own Pace
Digital Course Materials
Email Support

Best For:

Flexibility, self-paced learning, and busy schedules

Virtual Classroom

Live instructor-led training

$1,995

Live, Instructor-led Virtual Class
Official Exam Voucher Included
Take2 Re-Sit Option Included
Office Hours Support
Digital Course Materials
Certificate of Completion
Post-Training Support Until You Pass

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Best For:

Structured learning, real-time interaction, and immediate feedback

Private Group Training

Customized training for your organization

Customized Training Content
Flexible Scheduling
On-site or Virtual Delivery
Volume Discounts Available
Dedicated Account Manager
Post-Training Support
Exam Vouchers for All Attendees

Best For:

Organizations training multiple team members with customized curriculum

Need help choosing? Our team can help you select the best option for your needs.

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What Our Clients Say

Real reviews from real students

Frequently Asked Questions

Prerequisites

To be eligible to take this, applicants should have:

- ITIL® Foundation Certificate in IT Service Management OR ITIL® 4 Managing Professional Transition Certificate
- Training through an Accredited Training Organization

Exam Format

Format: Multiple Choice

Rules: Closed-book exam

Duration: 30 minutes

Content: 20 questions (20 marks)

Passing Score: 13/20 (65%)

Who Should Take the ITIL® 4 Practitioner: Service Request Management course?

ITIL® 4 Practitioner: Service Request Management is ideal for professionals responsible for handling, managing, or improving service request processes within an IT service environment.

This course is particularly suited for:

- Service Desk Analysts and Team Leads
- IT Support and Help Desk Professionals
- ITSM Practitioners
- Incident and Request Fulfillment Managers
- IT Operations Managers
- Process Owners responsible for service request workflows

How does this course fit into the ITIL® Certification path?

ITIL® 4 Practitioner: Service Request Management is part of the ITIL® 4 Practice Manager stream within the ITIL® 4 certification framework.

How Your Learning Experience Works?

1. Instant Access: Begin learning immediately after enrollment

2. Self-Paced Study: Progress through the materials at your convenience

3. Comprehensive Preparation: Review course materials and take practice exams

4. Certification: Schedule your exam using the included voucher when you're ready

5. Career Advancement: Add your certification to your resume and LinkedIn profile

What is The Take2 Option?

Take2 provides you with a second exam attempt if needed. When you add this option at checkout, you're automatically enrolled in our Guaranteed to Pass Program, giving you complete peace of mind.

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