ITIL Certification

ITIL® 4 Specialist: Monitor, Support, Fulfil

The ITIL® 4 Specialist: Monitor, Support and Fulfil (MSF) course combines five essential ITIL® 5 practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management, and Problem Management. MSF is a key step toward the ITIL® 4 Practice Manager designation and is ideal for IT professionals working in service operations and support.

3 Days
ITIL® 4 Specialist: Monitor, Support, Fulfil
PeopleCert Gold Partner View Training Options Contact Us
ITIL® 4 Specialist: Monitor, Support, Fulfil
10,000+
Students Trained
98%
Pass Rate
4.9/5
Average Rating

What You'll Learn

Master the essential concepts and skills covered in this course

Key Concepts

  • Practice Success Factors
  • Practice Processes
  • Roles and Competencies
  • Information and Technology
  • Partners and Suppliers
  • ITIL Capability Model
  • Practice Success

Skills You'll Gain

  • Service Monitoring & Event Management
  • Incident & Problem Management
  • Service Desk & Request Management
  • Value Optimization & Integration
  • Continual Improvement & Governance

Why Choose Passion IT Group?

We're committed to your success with industry-leading training, expert instructors, and comprehensive support.

Expert Instructors

Learn from certified experts with 15+ years of real-world experience in IT service management.

Exam Included

Your official exam voucher is included in all training options. No hidden fees or surprise costs.

98% Pass Guarantee*

We're confident in our training quality. If you don't pass, we'll help you retake until you do.

Ongoing Support

Get post-training support until you pass. Email your instructor, access our community, and retake free if needed.

Trusted By

We're proud to have trained professionals from some of the world's most prestigious organizations

Boston University
City of Doral
Gerdau
Joint Communications Support Element
Kaiser Permanente
Louisiana State University
Oklahoma State University
PG&E
Phoenix Suns
Player 15 Suns Group
Red Hat
U.S. Air Force
Boston University
City of Doral
Gerdau
Joint Communications Support Element
Kaiser Permanente
Louisiana State University
Oklahoma State University
PG&E
Phoenix Suns
Player 15 Suns Group
Red Hat
U.S. Air Force

Course Curriculum

Comprehensive, structured learning path designed by industry experts

1

Course Curriculum

55 lessons
  • 1 Accessing Your PeopleCert Materials
  • 2 Accessing Your PassionIT Materials
  • 3 Lesson 1: Expectations
  • 4 Lesson 2: What You Will Learn
  • 5 Lesson 3: Processes and Value Streams
  • 6 Lesson 4: Incident Resolution
  • 7 Lesson 5: Incident Management
  • 8 Lesson 6: Incident Models, Major Incidents and Swarming
  • 9 Lesson 7: Using Workarounds in Incident Management
  • 10 Lesson 8: Practice Success Factors (PSFs) for Incident Management

+ 45 more lessons...

Ready to master ITIL® 4 Specialist: Monitor, Support, Fulfil?

Enroll Now

Compare Learning Options

Choose the learning format that best fits your schedule and learning style

On Demand Bundle

Self-paced online learning

$899
  • Self-Paced On Demand Access
  • Official Exam Voucher Included
  • Take2 Re-Sit Option Included
  • 6 Months Access to Materials
  • Learn at Your Own Pace
  • Digital Course Materials
  • Email Support

Best For:

Flexibility, self-paced learning, and busy schedules

Virtual Classroom

Live instructor-led training

$1,995
  • Live, Instructor-led Virtual Class
  • Official Exam Voucher Included
  • Take2 Re-Sit Option Included
  • Office Hours Support
  • Digital Course Materials
  • Certificate of Completion
  • Post-Training Support Until You Pass
View Classes

Best For:

Structured learning, real-time interaction, and immediate feedback

Private Group Training

Customized training for your organization

Contact Us
  • Customized Training Content
  • Flexible Scheduling
  • On-site or Virtual Delivery
  • Volume Discounts Available
  • Dedicated Account Manager
  • Post-Training Support
  • Exam Vouchers for All Attendees
Contact Us

Best For:

Organizations training multiple team members with customized curriculum

Need help choosing? Our team can help you select the best option for your needs.

Contact Our Team

What Our Clients Say

Real reviews from real students

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Frequently Asked Questions

Prerequisites

To be eligible to take this, applicants should have:

  • - ITIL® Foundation Certificate in IT Service Management OR ITIL® 4 Managing Professional Transition Certificate

  • - Training through an Accredited Training Organization

Exam Format

Format: Multiple Choice

Rules: Closed-book exam

Duration: 90 minutes

Content: 60 questions (60 marks)

Passing Score: 39/60 (65%)

Who Should Take the ITIL® 4 Specialist: Monitor, Support, Fulfil course?

    This training and certification is designed for:

  • - ITSM managers, aspiring managers, and practitioners looking to strengthen their ITSM expertise using the ITIL® 4 framework
  • - ITSM professionals seeking to validate their skills in cross-practice collaboration and value stream optimization
  • - Individuals working toward the ITIL® 4 Practice Manager and/or ITIL® Master designation

How does this course fit into the ITIL® Certification path?

It forms part of the ITIL® 4 Practice Manager stream, helping professionals gain practical competence in delivering reliable, high-quality IT services.

How Your Learning Experience Works?

1. Instant Access: Begin learning immediately after enrollment

2. Self-Paced Study: Progress through the materials at your convenience

3. Comprehensive Preparation: Review course materials and take practice exams

4. Certification: Schedule your exam using the included voucher when you're ready

5. Career Advancement: Add your certification to your resume and LinkedIn profile

What is The Take2 Option?

Take2 provides you with a second exam attempt if needed. When you add this option at checkout, you're automatically enrolled in our Guaranteed to Pass Program, giving you complete peace of mind.

Related Courses

Continue your learning journey with these recommended courses

ITIL® 4 Practitioner: Incident Management
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ITIL® 4 Practitioner: Problem Management
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ITIL® 4 Practitioner: Monitoring and Event Management

The ITIL® 4 Practitioner: Monitoring and Event Management course equips you with the skills to proactively monitor services and respond effectively to events. In this focused one-day training, you’ll learn how to detect issues early, define event categories, implement escalation procedures, and improve service availability using key metrics and the ITIL® Maturity Model.

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