ITIL Certification

PeopleCert Plus Membership

The ITIL® 4 Foundation course is your entry point into the world of IT service management. Join from anywhere with an internet connection. Learn directly from certified ITIL experts who bring real-world experience to every session. Get your questions answered in real time and gain insights from professionals who live and breathe ITIL and ITSM every day. 98% Pass Guarantee, 2 Full Mock Exams, Official Exam Voucher, E-book & Take2 Re-sit Included.

PeopleCert Plus Membership
PeopleCert Gold Partner View Training Options Contact Us
PeopleCert Plus Membership
10,000+
Students Trained
98%
Pass Rate
4.9/5
Average Rating

What You'll Learn

Master the essential concepts and skills covered in this course

Key Concepts

  • ITIL 4 Key Concepts
  • The Four Dimensions Model
  • ITIL Guiding Principles
  • 34 ITIL Best Practices
  • The ITIL Service Value System
  • Service Level Agreements
  • Key Metrics and Performance Indicators

Skills You'll Gain

  • Service Operation
  • Problem Management
  • Digital Transformation

Why Choose Passion IT Group?

We're committed to your success with industry-leading training, expert instructors, and comprehensive support.

Expert Instructors

Learn from certified experts with 15+ years of real-world experience in IT service management.

Exam Included

Your official exam voucher is included in all training options. No hidden fees or surprise costs.

98% Pass Guarantee*

We're confident in our training quality. If you don't pass, we'll help you retake until you do.

Ongoing Support

Get post-training support until you pass. Email your instructor, access our community, and retake free if needed.

Trusted By

We're proud to have trained professionals from some of the world's most prestigious organizations

Boston University
City of Doral
Gerdau
Joint Communications Support Element
Kaiser Permanente
Louisiana State University
Oklahoma State University
PG&E
Phoenix Suns
Player 15 Suns Group
Red Hat
U.S. Air Force
Boston University
City of Doral
Gerdau
Joint Communications Support Element
Kaiser Permanente
Louisiana State University
Oklahoma State University
PG&E
Phoenix Suns
Player 15 Suns Group
Red Hat
U.S. Air Force

Course Curriculum

Comprehensive, structured learning path designed by industry experts

1

Course Curriculum

32 lessons
  • 1 Accessing Your PeopleCert Materials
  • 2 Accessing Your PassionIT Materials
  • 3 Lesson 1: ITIL 4 Foundation Overview
  • 4 Lesson 2: What To Expect
  • 5 Lesson 3: Changes in ITIL
  • 6 Lesson 4: What is a Service
  • 7 Lesson 5: Roles
  • 8 Lesson 6: Value
  • 9 Lesson 7: Relationships
  • 10 Lesson 8: Guiding Principles

+ 22 more lessons...

Ready to master PeopleCert Plus Membership?

Enroll Now

Compare Learning Options

Choose the learning format that best fits your schedule and learning style

On Demand Bundle

Self-paced online learning

$654
  • Self-Paced On Demand Access
  • Official Exam Voucher Included
  • 6 Months Access to Materials
  • Learn at Your Own Pace
  • Digital Course Materials
  • Email Support

Best For:

Flexibility, self-paced learning, and busy schedules

Virtual Classroom

Live instructor-led training

$1,164
  • Live, Instructor-led Virtual Class
  • Official Exam Voucher Included
  • Take2 Re-Sit Option Included
  • Office Hours Support
  • Digital Course Materials
  • Certificate of Completion
  • Post-Training Support Until You Pass
View Classes

Best For:

Structured learning, real-time interaction, and immediate feedback

Private Group Training

Customized training for your organization

Contact Us
  • Customized Training Content
  • Flexible Scheduling
  • On-site or Virtual Delivery
  • Volume Discounts Available
  • Dedicated Account Manager
  • Post-Training Support
  • Exam Vouchers for All Attendees
Contact Us

Best For:

Organizations training multiple team members with customized curriculum

Need help choosing? Our team can help you select the best option for your needs.

Contact Our Team

What Our Clients Say

Real reviews from real students

e-learning reputation management by Endorsal

Frequently Asked Questions

Who Should Take ITIL® 4 Foundation Certification Training?

Anyone in IT can benefit from ITIL® Foundation (Version 5) Training. No prerequisites needed!

This course is perfect for:

    1. - IT Support Staff and Help Desk Professionals

    2. - System Administrators and Network Engineers

    3. - Project and Program Managers

    4. - Business Analysts and Service Delivery Managers

    5. - Anyone Wanting to Improve IT Service Delivery

Prerequisites

None. Familiarity with IT terminology and IT-related work experience is highly recommended, as is ITIL® 4 Foundation training.

What if I Don’t Pass The Exam?

Don’t worry! Your class is covered by our Guaranteed to Pass™ program. You can get PeopleCert’s Take2 exam retake option, plus you can attend a second class for free or access our on-demand version of the training. Need extra help? Schedule a one-on-one call with our ITIL trainers who will guide you through any challenging concepts. We’re fully committed to your certification success.

What to Expect in Our Virtual Classes

Our online training feels just like being in a classroom. You’ll forget you’re learning remotely!- Interactive sessions with live presentations from ITIL experts- Small class sizes so you get personal attention- Practical examples you can use at work right away- Network with other IT professionals in breakout groups- Regular breaks to keep you focused and engaged- Plenty of time for questions and discussion

Do I Need Special Technology?

Just a computer with internet access. Our virtual classroom works on most devices. A webcam helps but isn’t required.

Will I Get a Physical Book?

The course includes digital materials (PDFs) as standard. Want printed materials? We can provide them for a small additional fee. Shipping within the US is free.

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