ITIL® Foundation (Version 5)

ITIL (Version 5), officially launched in February 2026, builds on decades of service management best practices while reflecting how organizations actually work today.
Earlier versions of ITIL leaned heavily into IT operations. ITIL (Version 5) shifts the center of gravity toward digital products and services, treating them as end-to-end systems that connect strategy, delivery, and outcomes. That means fewer silos, clearer accountability, and a better line of sight from “what we’re doing” to “why it matters.”
Just as important, ITIL (Version 5) is AI-ready by design. It provides practical guidance for adopting and scaling AI responsibly and ethically, helping organizations use modern technology without creating new risks they can’t manage.

Digital Products and Services Come FirstITIL 5 treats digital products and services as connected systems, not isolated processes. This holistic view helps teams deliver value consistently, rather than optimizing one part of the system at the expense of another.
Outcomes and Experience Over Process for Process’ SakeProcesses still matter - but only if they lead to better outcomes. ITIL 5 emphasizes user experience and business results, encouraging teams to align their work with what stakeholders actually care about.
Practical Guidance for AI and Modern TechnologyAI and automation are no longer optional topics. ITIL 5 provides structured, practical guidance for adopting these technologies responsibly, helping organizations balance innovation with governance and risk management.
Broader Than ITITIL 5 isn’t just for IT teams. It’s designed for enterprise service management, making it relevant to HR, finance, operations, and shared services. Anywhere value is delivered through services, ITIL 5 applies.

Format: Multiple Choice

Rules: Closed-book exam

Duration: 60 minutes

Content: 40 questions (40 marks)

Passing Score: 26/40 (65%)

Training Duration: 2 days

Anyone in IT can benefit from ITIL® Foundation (Version 5) Training. No prerequisites needed! This course is perfect for:

• 1. - IT Support Staff and Help Desk Professionals

  2. - System Administrators and Network Engineers

  3. - Project and Program Managers

  4. - Business Analysts and Service Delivery Managers

  5. - Anyone Wanting to Improve IT Service Delivery

Whether you attend online or in person, you can expect:

• 1. - Live presentations from an accredited ITIL instructor

  2. - Interactive discussions and practical examples

  3. - Opportunities to ask questions

  4. - Exam-focused exercises and review

  5. - Regular breaks throughout the training

  6. - Support from your instructor and classmates

Our Live Instructor-Led course is available in two formats:

• 1. - Live Online: Attend remotely through our interactive virtual classroom.

  2. - Live In Person: Attend face to face at our training office in Wesley Chapel, Florida.

  3. Both formats cover the same curriculum and include the same exam voucher, materials, mock exams, and certification support.

No. The curriculum, learning outcomes, course duration, exam preparation, and included materials are the same. The only difference is how you attend.

In-person classes are held at the PassionIT Group training location at Zephyrhills, Florida. Registered participants will receive parking, arrival, and classroom instructions before the scheduled training date.

Don’t worry! Your class is covered by our Guaranteed to Pass™ program. You can get PeopleCert’s Take2 exam retake option, plus you can attend a second class for free or access our on-demand version of the training. Need extra help? Schedule a one-on-one call with our ITIL trainers who will guide you through any challenging concepts. We’re fully committed to your certification success.

Yes. PassionIT Group provides fully accredited, discounted exam vouchers. Because we are an authorized training partner, every voucher purchased is 100% official, includes the latest exam version, and is issued directly through PeopleCert/Axelos.

For Live Online training, you will need a computer and a reliable internet connection. A webcam is recommended but not required.

• 1. For Live In-Person training, please bring a laptop or tablet so you can access your digital course materials and complete class activities.

The course includes digital materials (PDFs) as standard. Want printed materials? We can provide them for a small additional fee. Shipping within the US is free.

As a premier, high-volume authorized training partner, we operate with highly optimized digital efficiency. Rather than inflating our tuition to cover unnecessary overhead, we pass our structural savings directly to our professionals. This model allows us to deliver exclusive, top-tier instruction from the ITIL 5 Advisory Council alongside official Axelos materials at the best value in the industry - without ever compromising the caliber of your educational experience.