ITIL® Foundation (Version 5)

ITIL (Version 5), officially launched in January 2026, builds on decades of service management best practices while reflecting how organizations actually work today.
Earlier versions of ITIL leaned heavily into IT operations. ITIL (Version 5) shifts the center of gravity toward digital products and services, treating them as end-to-end systems that connect strategy, delivery, and outcomes. That means fewer silos, clearer accountability, and a better line of sight from “what we’re doing” to “why it matters.”
Just as important, ITIL (Version 5) is AI-ready by design. It provides practical guidance for adopting and scaling AI responsibly and ethically, helping organizations use modern technology without creating new risks they can’t manage.

Digital Products and Services Come FirstITIL 5 treats digital products and services as connected systems, not isolated processes. This holistic view helps teams deliver value consistently, rather than optimizing one part of the system at the expense of another.
Outcomes and Experience Over Process for Process’ SakeProcesses still matter—but only if they lead to better outcomes. ITIL 5 emphasizes user experience and business results, encouraging teams to align their work with what stakeholders actually care about.
Practical Guidance for AI and Modern TechnologyAI and automation are no longer optional topics. ITIL 5 provides structured, practical guidance for adopting these technologies responsibly, helping organizations balance innovation with governance and risk management.
Broader Than ITITIL 5 isn’t just for IT teams. It’s designed for enterprise service management, making it relevant to HR, finance, operations, and shared services. Anywhere value is delivered through services, ITIL 5 applies.

Format: Multiple Choice

Rules: Closed-book exam

Duration: 60 minutes

Content: 40 questions (40 marks)

Passing Score: 26/40 (65%)

Training Duration: 2 days

Anyone in IT can benefit from ITIL® Foundation (Version 5) Training. No prerequisites needed! This course is perfect for:

• 1. - IT Support Staff and Help Desk Professionals

  2. - System Administrators and Network Engineers

  3. - Project and Program Managers

  4. - Business Analysts and Service Delivery Managers

  5. - Anyone Wanting to Improve IT Service Delivery

Our online training feels just like being in a classroom. You’ll forget you’re learning remotely! - Interactive sessions with live presentations from ITIL experts - Small class sizes so you get personal attention - Practical examples you can use at work right away - Network with other IT professionals in breakout groups - Regular breaks to keep you focused and engaged - Plenty of time for questions and discussion

Don’t worry! Your class is covered by our Guaranteed to Pass™ program. You can get PeopleCert’s Take2 exam retake option, plus you can attend a second class for free or access our on-demand version of the training. Need extra help? Schedule a one-on-one call with our ITIL trainers who will guide you through any challenging concepts. We’re fully committed to your certification success.

Just a computer with internet access. Our virtual classroom works on most devices. A webcam helps but isn’t required.

The course includes digital materials (PDFs) as standard. Want printed materials? We can provide them for a small additional fee. Shipping within the US is free.