Trainer Spotlight: Chris Ward – Leading with Purpose in IT Education

Meet Chris Ward

Chris Ward didn’t just step into IT training - he’s helped shape it. As Director of Training, Chris brings decades of experience across broadcasting, corporate learning, and consulting. His journey in tech and education began in the early 1980s, and he’s been guiding professionals through change ever since.

Chris is known not just for his credentials - which include PMP®, PMI-ACP®, ITIL® 4 Master, PRINCE2® Practitioner, CRISC, CISA, and Professional Scrum Master - but for how he uses them. He’s a published author, a frequent conference speaker, and a trusted advisor to organizations navigating IT frameworks and transformation.

 

Training That Sticks

Chris’s philosophy is simple: “From Certification to Contribution.”

He believes training should do more than help people pass exams - it should help them make a difference. His sessions focus on clarity, relevance, and real-world application. Learners often describe his style as empathetic, insightful, and grounded in experience.

As part of the ITIL® Advisory Council and the ITIL® Ambassador Program, Chris shares practical insights with the global ITSM community. His “ITIL in 60 Seconds” video series breaks down complex ideas into quick, digestible lessons - perfect for busy professionals.

 

What’s Changing in IT?

Chris keeps a close eye on how the industry is evolving. He’s especially focused on digital transformation, resilience, and the growing role of AI and automation in IT governance.

“Every day you postpone implementation is a day your competitors get ahead. The key is balancing speed with sustainability. There needs to be a vision and focus on ROI whenever you implement new technology.”

He’s also a strong advocate for ITIL® 4, particularly the Seven Guiding Principles, which he sees as adaptable tools for any organization.

 

Beyond the Classroom

Chris is more than a trainer - he’s a lifelong learner and mentor. He speaks at international conferences, writes about IT transformation, and actively engages with the ITSM community on LinkedIn. Whether he’s exploring new technologies or mentoring rising professionals, Chris brings curiosity and generosity to everything he does.

 

Why Train with Us?

Training isn’t just about earning certifications - it’s about building capability. Our Proven Path™ helps professionals move from theory to contribution, with flexible options like live instructor-led courses, corporate workshops, and on-demand programs. Under Chris’s leadership, every course is designed to be practical, engaging, and career-shaping.

We’re here to support learners at every stage - whether you’re just starting out or leading transformation in your organization.

 

Quick Highlights: Chris Ward

• Core Principle: From Certification to Contribution
• Favorite Framework: ITIL® 4 – “It’s adaptable and scalable for any organization.”
• Training Motto: Learn, Apply, Transform
• Go-to Resource: Continual Service Improvement from ITIL® v3
• Student Feedback in 3 Words: Engaging · Insightful · Transformational

 

Final Thoughts from Chris

“My mission is to help professionals move beyond certification - to mastery, confidence, and the ability to drive meaningful change.”

 

Ready to Learn with Us?

If Chris’s journey resonates with you, explore our upcoming ITIL®, PRINCE2®, Agile, and ITSM programs. Whether you’re looking to upskill, lead change, or build a stronger team, we’re here to help you move forward - with purpose.

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