Rich Petti

Rich Petti

ITIL Instructor

ITIL MasterITIL AmbassadorITIL Assessor

About Rich

Rich Petti is an ITIL Master, ITIL Ambassador, and ITIL Assessor with deep, hands-on experience in IT service management. He teaches across the ITIL certification path at PassionIT Group, bringing practical, real-world insight to every cohort.

Teaching Specialties

  • ITIL Foundation
  • ITIL Practice Manager

Courses taught by Rich

ITIL® Foundation Bridge (Version 5)
ITIL

ITIL® Foundation Bridge (Version 5)

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ITIL® Managing Professional Transition (Version 5)
ITIL

ITIL® Managing Professional Transition (Version 5)

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ITIL® Product (Version 5)
ITIL

ITIL® Product (Version 5)

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Articles by Rich

How to Enjoy the FIFA 2026 World Cup With an IT and ITIL Mindset
June 1, 2026

How to Enjoy the FIFA 2026 World Cup With an IT and ITIL Mindset

Rich Petti, ITIL Master, breaks down how FIFA's approach to managing the 2026 World Cup mirrors ITIL best practices, and what IT professionals can learn from the beautiful game.

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What Owning a Dog Teaches Us About IT Service Management
April 23, 2026

What Owning a Dog Teaches Us About IT Service Management

Rich Petti, ITIL Master, explains why choosing IT frameworks is like choosing a dog breed - and how portfolio management is the key to ITSM success.

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Thoughts on ITIL® (Version 5): The New ITIL Value Chain (and What Changed From ITIL 4)
February 11, 2026

Thoughts on ITIL® (Version 5): The New ITIL Value Chain (and What Changed From ITIL 4)

ITIL 5 vs ITIL 4: Insights from Rich Petti, ITIL Master, Ambassador, and Assessor, on the new Value Chain, lifecycle changes, and AI focus.

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